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Terms and Conditions
Delivery information
All orders are delivered via courier, unless we advise otherwise. We normally dispatch on Wednesday for delivery next day (Thursday). If there is no one to sign for the parcel, we assume that it is safe to leave with a neighbour unless you tell us otherwise. If you wish delivery on a specific day, we may be able to arrange this given sufficient notice, but we may need to charge extra.
All orders are specially and securely packaged to keep the root system moist and arrive at your door safely.
Once your order has been placed you will receive an automatically generated email from PayPal showing that the transaction was successful. You will then receive a further order confirmation email within 3 working days. This is produced by our Sales Team once stock levels have been checked.
Delivery of large orders
We will contact you if your order is too large to be delivered via parcel couriers. If this is the case we use a pallet service.
Delivery Charge
Our Delivery Charge is calculated on a Unit Price according to the size of your order. You will be able to view the cost of delivery as you add items to your shopping Cart. You may choose from Standard Service (3 - 5 days from dispatch) or Express (at a higher cost) which is 48 hours from dispatch. You may also select a free collection service from our Nursery in Campsea Ashe.
Delivery To Scottish Highlands, Scotland Offshore, Northern Ireland, Eire, Isle of Man, Isle of Wight & Channel Islands
We can ship to the above destinations; however we cannot calculate the Delivery Charge directly through the Shopping Cart. Please contact us and we will quote you for delivery
Mixed Orders of Bare Root and Container Grown Plants
Bare Root orders are only dispatched during the season of November to April. If your order contains a mixture of Bare Root and Container Grown Plants and you place your order outside this period, we will treat your whole order as a pre-order for the next season. If you would like your Container Grown Plants in advance of this, let us know and we will dispatch upon order. You will however be charged additional postage for two deliveries.
Availability
All orders are accepted subject to the plants in your order being available for sale at the time of your order. If we can not supply the exact plants you have ordered, we will contact you and offer a substitute in size or variety / species. If neither is suitable then a refund will be issued.
Dispatch
Orders are normally dispatched within 7 – 10 working days. However at busy times it may take up to 14 working days. In some cases weather conditions may mean we are unable to pick your order, we will of course advise you of the reasons for any delay.
Delivery Address
We only ship to the UK and Ireland; no orders for delivery outside the UK and Ireland land can be taken. If you are ordering from a location abroad, but wish it to be delivered to a UK or Ireland destination, please use the Contact Form and we will arrange this for you.
Collection: You are welcome to collect your order from the nursery. We are open 9am – 4pm weekdays and 10.30am – 4.00pm Saturday. If you are collecting you do not need to pay via PayPal as we accept cash or cheque on collection.
Your Guarantee: We believe our stock to be top quality. They leave us in good condition and should reach you the same. If there are any problems on arrival please notify us within 5 days and we will rectify. Your plants then become your responsibility for planting and after care. We provide instructions to assist with this click here. If you are planting a hedge with bare root plants some losses are to be expected.
In the unlikely event of bare root plants not coming into leaf during the spring following planting please advise us with clear photographs. We will consider free replacement at the start of the next bare root season but may ask you to cover the cost of delivery.
VAT: All prices quoted on this website and the Shopping Cart include VAT at the rate prevailing at time of delivery. Vat invoices sent on request.
Payment and security: All credit card processing is handled securely by PayPal the leading online payment service. We do not hold any information concerning your financial details. Using the Shopping Cart on this web-site, you will enter your credit / debit card details directly onto the secure PayPal site that will transfer your payment to our bank account
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